Trade > Training & Skills

Training & Skills

The Dorset and New Forest Tourism Partnership (DNFTP) supports local businesses by providing subsidised training and business support for all those who work in the tourism and hospitality industry. Visit their website for further information.

Autumn 2011 Programme

MANAGING CUSTOMER SERVICE
Cost £35

One day course designed to heop managers and business proprietors to implement an effective customer service strategy fortheir business. From this day you will learn how to create individual action plans to build reputation and repeat business

Duration:  1 day
Time: 10.30am - 5.30pm
Date:  Wednesday 5 October 2011 
Venue:  Bournemouth

WELCOME BOURNEMOUTH HOST 
Cost £35

A brilliant chance to learn or remind yourself of the reasons people come to Bournemouth, what they can see and do and what makes the place so special. Couple this knowledge with top class customer service and you are onto a winner. This course is a mix of product knowledge and customer service. From it you will learn how to create a great customer experience. 

Duration:  1 Day.
Time:  10.30am - 5.30pm 
Date:  Wednesday 12 October 2011, Wednesday  9 November 2011, Tuesday 6 December 2011
Location:  Bournemouth

TRAIN THE TRAINER
Cost £35

An opportunity for you to develop training skills to be able to deliver world class customer service within your own organisation. This course is suitable for those who have responsibility for the training and induction of new staff or for customer service.

Duration: 1 day 
Time:  10.30am - 5.30pm
Date:  Tuesday 18 October 2011 
Location:  Bournemouth

GREEN EDGE - BENEFITING FROM BEING GREEN
Cost £35

Full of practical advice on ways to support the environment, meet customers 'green' expectations and better still, save money This day is for anyone who wants to integrate sustainable working practices into the day-to-day and increase their appeal to guests and visitors.

Duration: 1 Day 
Time: 10.30am - 4.00pm 
Date: Thursday 20 October 2011 
Location: Dorchester (Poundbury) 

WELCOME JURASSIC HOST 
Cost £35

Inform, inspire and welcome visitors to the Jurassic Coast with this mix of Welcome Host Gold customer service and Jurassic Coast product knowledge. This one day day session is ideal for anyone who has ever felt lost for words when it comes to relaying the story of the Jurassic Coast or stuck in a tricky customer situation.

Duration: 1 Day 
Time: 10.30 - 5.30
Date:  16 November 2011 
Location: Dorchester (Poundbury)

WELCOME ALL 
Cost £35

Welcome to a dedicated and loyal customer base. This course is full of valuable and practical advice and cost effective ideas to enhance service for visitors with disabilities. Highlights the new Disability and Equality Act, helps you to communicate with confidence and has some great low cost ideas on promoting accessibility on your premises. 

Duration: 1 day 
Time:  10.30am - 5.30pm 
Date: 17 November 2011 
Location: Bournemouth

Jurassic Coast Quality Business Award Scheme

Make the most of your association with the Jurassic Coast. Optimise business performance, understand and meet visitor expectations and get recognised as a Jurassic Coast Quality Business. To register as a Jurassic Coast Quality Business please contact us before mid-September 2011. Follow link below for more details

www.jurassiccoastbiz.com

Kingston Maurward Courses

Emergency First Aid - Wednesday 9th November
A day course to enhance farmers' and farm workers' knowledge and confidence in emergency first aid on the farm.