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Access Statements

All accommodation providers are now required to prepare an Access Statement as part of their quality grading with VisitBritain.

An Access Statement is a written, clear and accurate, and above all honest description of your current facilities and the services you offer, to enable a potential visitor to make an informed decision as to whether your business meets particular access needs.

You will need to present your Access Statement annually to your quality assessor at the time of your quality assurance visit. If you haven't prepared anything the assessor will highlight this in the deficiences part of your report and from now on the need for an Access Statement / information will be enforced and this may affect the rating that you are awarded.

VisitBritain have made this change to the quality assessment visit as customers today demand a high quality of service and they believe that informing guests about your property and services, so that they can understand more about what you have to offer them and how their needs can be met, is a matter of quality.

For further information and guidance on how to prepare and write your Access Statement is available on the VisitBritain website.